Privacy Policy
Last updated: April 2026
Who We Are
ClearPath IT Services Limited is an IT support company registered in England and Wales. We are the data controller for personal data collected through this website and in the course of providing our services.
Company address: 1a Saddington Street, Gravesend, Kent, DA12 1ED
Contact:
What Data We Collect
Through this website:
- Name, email address, phone number and company details submitted via our contact form
- Technical data including your IP address, browser type and pages visited (collected via cookies and analytics tools)
In the course of providing IT support services:
- Contact details necessary to provide support
- Technical information about your IT systems and infrastructure, as needed to deliver support
How We Use Your Data
We use the data we collect to:
- Respond to enquiries submitted via our contact form
- Provide and administer IT support services
- Send administrative communications related to our services
- Improve our website and services (using aggregated, anonymised analytics data)
We do not use your personal data for unsolicited marketing without your explicit consent.
Legal Basis for Processing
We process your data under the following lawful bases (UK GDPR Article 6):
- Legitimate interests: responding to enquiries, providing contracted services, improving our website
- Contract performance: processing necessary to fulfil our service agreements
- Consent: where explicitly given (for example, marketing communications)
Sharing Your Data
We do not sell your personal data. We may share data with:
- IT service providers who assist us in delivering our services (subject to appropriate data processing agreements)
- Analytics providers (currently under review)
- Professional advisors (accountants, legal) under confidentiality obligations
We do not transfer your data outside the UK without appropriate safeguards.
Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected, and as required by applicable law:
- Contact enquiries: 2 years from last contact
- Client records: 7 years from end of service relationship (for tax and legal purposes)
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (where no legal obligation to retain it exists)
- Object to or restrict certain processing
- Data portability
To exercise any of these rights, contact us at [Trevor's email]. We will respond within 30 days.
Cookies
This website uses cookies. We use:
- Essential cookies: required for the website to function
- Analytics cookies: to understand how visitors use our site. These are only set with your consent.
You can manage your cookie preferences via the cookie banner when you first visit the site.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact and Complaints
If you have any concerns about how we handle your data, please contact us at [Trevor's email].
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk